Flameless Candle Set of 2 - Flickering Moving Flame Pillar Candle

FAQs About Candles

Q: Why is the candle not working? A: (1) Make sure to insert 2 C batteries and confirm that the positive and negative terminals are installed correctly. (2) Slide the switch to the "on" position. (3) Remove the insulation sheet (plastic piece) from the remote control. (4) Point the remote control directly at the candles when using it.

Q: The wick of the candle is not moving. A: The wick may be affected by static electricity. Gently rub the surface of the wick with a wet cloth or wet wipe to get it working again.

Q: Why is the remote control not functioning when pressed? A: (1) Remove the insulation sheet (plastic piece) from the remote control. (2) Ensure that the positive and negative terminals are correctly installed.

Q: The timer function only works for a few days and then starts turning on and off at random times. A: The battery in the remote control may be running low. Try replacing it with a new one, making sure the terminals are installed correctly.

Q: How can I change the battery of the remote control? A: Watch our instructional video for guidance on changing the battery.

Q: The timer function is not meeting my expectations. A: (1) If you press the timer button multiple times, the candles will follow the principle of the latest command. If the timer is already active and the button is pressed again, a new timer will start. (2) Switching the candle to the "On" position will cancel the timer.

Q: Can one remote control operate multiple candles? A: Yes, it is possible.

Q: How do I program multiple candles to work on a single timer? A: Simply press the button on one remote control to operate multiple candles simultaneously.

IMPORTANT: FOR INDOOR USE ONLY!

Our candles are SUPER REALISTIC, featuring a moving and flickering flame effect with patented technology and made from 100% real paraffin wax. They are SUPER SAFE, non-toxic, and non-hazardous, making them suitable for use around children and pets without any fire hazard. With up to 300 hours of usage time on one set of batteries and a remote control included, our candles are SUPER DURABLE and convenient to use. They also offer versatile features like a timer, brightness modes, and flickering options, making them ideal for any indoor occasion. These candles make a GREAT GIFT IDEA for any occasion!

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